Selected publications:
Stanier C., Mansfield G, Lawton J., Wilson E., Hasan M., Knight F., Francis J., Cornes R., Eardley W.A., Hodgkiss D., (2017) Sharing Ideas and Practice In Higher Education, Proceedings of INTED 2017 (11th International Technology, Education and Development Conference) 6-8 March 2017, Valencia, Spain. IATED. DOI: 10.21125/inted.2017
Uden, L., Francis, J. (2011) Service Innovation Using Actor Network Theory, In Tatnall, Arthur, Ed. Actor-Network Theory and Technology Innovation: Advancements and New Concepts. IGI Global. DOI: 10.4018/978-1-60960-197-3
Uden, L., Francis, J.(2008) Actor-network theory for Service Innovation, International Journal of Actor Network Theory and Technological Innovation Vol. 1, Issue 1 Pages: 23-44. DOI: 10.4018/jantti.2009010102
Uden, L., Francis, J., Dai, W (2008) Service Quality for Service Innovation, Proceedings of IEEE International Conference on Service Operations and Logistics, and Informatics, October 12-15, 2008, Beijing, China, Volume 2 Page(s): 2779-2784. DOI: 10.1109/SOLI.2008.4683007S.