Certificates - University of Staffordshire

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Everything you need to know about your certificate.

When will I receive my certificate?

You can expect to receive your certificate within 8 weeks of receiving formal notification of your final results confirming your award and classification.

If you have studied an Individual Module(s) course, you will not be issued a certificate, but you will receive a digital transcript (HEAR) as evidence of your achievement.

Visit our HEAR page for more information.

How will I receive my certificate?

Your certificate will be sent to your home address as listed on e:Vision. It is important that you keep this up to date throughout the year. If you are worried that your address isn’t correct, then please let us know via awards@staffs.ac.uk as soon as you have received notification of your award.

In the first instance, all certificates are issued via untracked Royal Mail delivery. See our guidance on expected delivery times for more information.

I studied at an International Partner institution or college

We issue all certificates directly to our International Partner for graduates who have completed their studies via a collaborative academic partnership.

Please liaise with your institution or college for more information about how certificates are distributed.

Do I get a digital certificate?

Certificates are issued as physical paper copies only. We cannot provide electronic or PDF versions of certificates.

Will I receive my certificate at graduation?

If you will be attending one of our Autumn or Summer award ceremonies and were awarded within 8 weeks of your graduation date you can expect your certificate to be available to collect during the post-ceremony celebrations.

If you were awarded more than 8 weeks before your award ceremony, your certificate will be posted to your home address.

We realise that our graduates go on to pursue many exciting opportunities and will need their certificate to help them reach their goals; therefore, we would not hold your certificate for longer than 8 weeks.

What if I’ve not received my certificate?

I was awarded within the last 6 months

If you were formally notified of your award within the last 6 months and you have not received your certificate, please let us know via awards@staffs.ac.uk.

A minimum of 8 weeks must have passed since you were formally notified of your award before we can accept enquiries relating to the non-receipt of certificates and consider issuing a replacement.

Where we decide that a replacement certificate should be issued owing to the original not having been received, this will be issued free of charge to your preferred address.

Please note that only one replacement certificate will be issued. If you do not receive the replacement after it has been dispatched to your preferred address, then you will be directed to the store and charged for a further replacement. You will therefore need to ensure that your address is correct and is an address appropriate for receiving formal documentation.

If you would like your certificate to be sent via secure courier delivery, then we are happy to accommodate. Please see guidance on expected delivery times and prices for more information.

I was awarded over 6 months ago

If you were formally notified of your award over 6 months ago then we reserve the right to apply a charge, currently £50, for the production of a replacement document.

We appreciate that mail can be lost or damaged in transit and therefore allow graduates 6 months to advise us that their certificate has not been received. After this time has passed, you will be advised to purchase a replacement certificate via our online store.

Replacement certificate

Replacement certificates can be purchased from our online store. Please see a list of our charges.

How do I request a replacement certificate?

To submit an order for a replacement certificate you will need a validation code. You will not be able to submit an order without this.

To acquire a validation code please submit your request via awards@staffs.ac.uk. You will be asked to provide some supporting documents when logging your request so please make sure you have the following to hand:

Copy/photograph of your photo ID (e.g. passport).
Proof of name change (e.g. marriage certificate) if applicable.

Once the team have completed our ID checks you will be given a validation code and unique customer ID number.

It can take longer to issue a code for historic and overseas partner awards. An archive fee may apply, see a list of our charges.

You can then head to the online store, add the certificate to your basket and proceed to checkout. When prompted please enter the codes provided.

Please note: Delivery of replacement certificates is chargeable, and orders cannot be processed unless delivery has also been purchased - make sure you’ve added your preferred delivery to basket before checking out - please see our delivery times and prices for more information.

Once your payment is complete you will receive an email receipt. The team will let you know when your certificate has been dispatched.

Can I get a digital copy?

Certificates are issued as physical paper copies only. We cannot provide electronic or PDF versions of certificates.

Can I order multiple certificates?

If you have completed multiple awards, you can order a replacement certificate for each. Each certificate requested must be ordered and paid for separately.

You cannot order multiple certificates for one award. Certificates are legal documents and only one should be in circulation at a time. You must confirm that your original has been lost or destroyed when submitting your order.

Should you purchase two certificates for the same award, you will be refunded for the duplicate purchase.

How long will it take to receive my new certificate?

Orders can take up to 15 working days from the point of payment to process, this does not include postage times. Please see our guidance on expected delivery times for more information.

If you would like your certificate to be sent to an overseas address, we recommend that you add DHL to your order for secure and tracked delivery.

Can I collect my new certificate?

We are not able to accommodate requests for collection.

If you need your certificate urgently or are worried about not being home, then couriered delivery may best suit your needs.

Can you send it to someone else on my behalf?

Your certificate will be sent to the delivery address provided in your order.

If you want your certificate to be sent to an address other than your own, please make sure you enter this address when prompted to enter your delivery address details.

Can I submit an order on someone else’s behalf?

Award documents should only be purchased by the individual the award pertains to. We will not accept orders from third parties, including friends and relatives.

What is acceptable ID?

We need to see some ID from you so that we can verify we have located your records. To complete our verification checks your ID should meet the below standards:

Is a legal form of ID – student cards will not be accepted.
Clearly displays your full name and date of birth.
Is still in date or expired within the last 6 months – there should be a clear expiry date.
Is in English or has been legally translated.
Your photo ID matches your name at the time of award – where it doesn’t, we will also need to see legal evidence of your name change (e.g. marriage certificate or deed poll), this is so we can link your current name back to the name we have on record.
Is clear and legible

Examples of acceptable photo ID include Passport, Driving Licence, National ID Card.

I was awarded before 1993

We cannot produce certificates for awards issued prior to 1993 as these awards were delivered by Staffordshire Polytechnic or North Staffordshire Polytechnic. If you were awarded before 1993, you need to go our Pre-1993 awards page to request a replacement certificate.